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Terms of Service

Our Terms

Meet and Greet (Baggage Claim) $45.00 (Must be requested ahead of time, when making a reservation).

A free 10-minute wait on all non-airport pickups. After the first 10 minutes, $1 per minute to the base.

Free 30 min wait on domestic flights and 60 min on international flights upon arrival. Wait time stars when flight lands not when scheduled. International flights are the ones that come to Terminal E, all others are not considered international, example flight from Aruba, Cancun, Dublin that coming to terminal C are considered domestic. For domestic flights after one hour if you fail to call us or show up at the limo stand the driver will leave and we will call it a No-Show, for international flights after an hour and half the driver will be released and it would be considered a No-Show “Full Charge”.

Trains and Private Jet Flights can not be monitored, wait time stars (after first 10 minutes) $1 per minutes to the base.

Certain destinations pricing like Concord NH, Salem NH may appear as Concord Ma and Salem Ma. Price will be adjusted. Call if you have a question.

No Luggage is allowed inside the vehicles. Drivers may refuse to do so and it will be a full charge as it may cause damage to the seats. If possible, we will send the right vehicle that will fit and we will charge for it. If the driver allows the extra luggage inside, you will be charged as if it was the right vehicle. Any damage to the seats will be added to your bill. Example: if you order a sedan and you have extra luggage that doesn’t fit, you will be charged for an SUV job. Please make sure you book the right vehicle. If you have questions about the luggage, please give us a call prior to booking.

Where to meet your driver at the airport: Please see pick up info here.

Other Terms and scheduled of fees:

A 20 % service fee will be added to all rides.

An administrative fee of $10 and a 10 % a STC Surcharge will be added to all trips.

All out of pocket expenses including two way tolls, parking, $3.25 airport fee, and 10% Fuel surcharge will be added to your bill.

Extra stop (Minimum charge) town car $6 to the base in town and $15 out of town charged accordingly based on locations and wait time. For SUV minimum is $8, VAN $10.

Road shows: Sedan $60/Hr. SUV $70/Hr (waiting period, minimum 2 hours).

Hourly Service: Sedans, SUVs minimum 2 hours, available only in the Boston area, if you travel outside Boston it would be a transfer plus wait time. If you go over you will be charged for every additional half hour. For Stretch limos, Weekdays the minimum is 3 hours, for Friday, Saturday and Holidays the minimum is 5 hours. If you go over you will be charged for every additional hour. Drivers cannot exceed the number of passengers allowed in vehicle. If the limo is used in places outside the greater Boston area traveling time back to the Boston area will be added.

Service between 11:30 PM and 04:30 AM add $15.

Trips made on the following holidays: New Year’s Eve, New Year’s Day, Christmas Eve, Christmas Day, President’s Day, Memorial Day, Labor Day, Thanksgiving and Fourth of July, will have a $25 holiday surcharge.

A Cancellation fee equal to the trip cost will be charged for any cancellation made less than 3 hours before the scheduled pick-up time for sedan and SUVs. The use of the service starts 3 hours prior to the scheduled time, so if you cancel or you do not show up for your pick-up, it means you already used the service and no refund will be issued ( it takes time and effort to get a driver to your location and ready for the service). For pick-ups outside of Massachusetts, a 24 Hours” notice” is required. For stretch limo 7 days notice is required to cancel. Boston Logan Limo Service reserves the right to cancel any service at any time and will not be reliable to any third party fees.

Cancellations must be sent via email to Round trip must be cancelled as two separate reservations. A cancellation conformation will be emailed. You should follow up with a phone call if you do not receive an email back. Ones you have your cancellation confirmation please save it as proof of your cancellation. We are not responsible for any cancellations due to weather, mistakes, double bookings, wrong dates or info, emergencies. If that occurs, we will extend the courtesy to re-book your cancelled and fully charged reservation at a 50 % discount.

A no-show fee equal to the trip cost including applicable waiting time, will be charged when the passenger fails to show at the designated location, if you can’t locate your driver, please call us immediately 1 (866)542-6786 or 1 (617)536-5466 to avoid a no-show billing.

Boston Logan Limo Service shall not be responsible for delays or services not rendered due to circumstances beyond its control including but not limited to bad weather, road conditions and vehicle breakdowns. If the car is late pass 15 minutes the rider has the option to cancel the service and receive a full refund on the unused portion of the trip, on the other hand if the rider chooses to still take the trip then no compensation can be claimed. Boston Logan Limo Service shall not be responsible for lost damaged luggage, personal belongings or any items left in the vehicle.

Boston Logan Limo Service reserves the right to substitute vehicles depending on availability and the closest vehicle. For example, we may arrange for an SUV instead of a sedan if it’s not available, but it will be for the same price. If you must have a sedan or do not wish to ride in an SUV you must specify that at the time of making a reservation and you should see that in your confirmation to make sure you get what you need.

Boston Logan Limo Service reserves the right to contract any qualified company, transportation provider, business or DBA of its choice to provide service. Depending on the type of event and vehicle availability. Boston Logan Limo Service charges a referral fee instead of a service charge.

Car Seats: we recommend that parents bring their own car seats. We can provide one for a fee $30 any additional ones it will be $30 each. Parents are required to install it themselves and we do not make any warranties. See state requirement.

Unusual or special cleaning: if a greater amount of time is required to clean the vehicle as a result of the passenger, we may charge an additional fee. Vomiting is an automatic charge of $250.

All rates are subject to change without notice.

Drivers don’t handle any payments. All changed to your reservation have to be made through office.

Boston Logan Limo Service accepts all major credit cards.

All reservations submitted online are not considered accepted until reviewed, finalized and accepted by one of our members, usually within a few minutes. We will email you a confirmation with all details. We are not responsible if the confirmation goes to your junk mail or if you don’t receive it for any reason out of our control. We do have a log to verify that the confirmation was sent from our side. If you don’t receive a confirmation, please give us a call to avoid a no show charge, your reservation will be considered confirmed on our end.

Boston Logan Limo Service reserves the right at its sole discretion to change, modify, add or remove any portion of this agreement in whole or in part, at any time without prior notice. Changes to these terms and conditions will be effective when notice of such is posted. Terms shall be deemed complete and effective upon posting.

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